Terms of Service
Clear terms that govern our business relationship and protect both parties. Please review these terms carefully before engaging our services.
Terms Overview
Fair Terms
Balanced agreements that protect both client and service provider interests
Client Protection
Clear warranties, service guarantees, and intellectual property rights
Transparency
No hidden terms - everything clearly explained and documented
Acceptance of Terms
Agreement to Terms
By accessing or using ThincTech's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Scope of Agreement
These terms apply to all users of our services, including clients, website visitors, and anyone accessing our technology solutions, consulting services, or digital platforms.
Updates and Modifications
We reserve the right to modify these terms at any time. Material changes will be communicated via email or through our service with 30 days advance notice for existing clients.
Continued Use
Your continued use of our services after any modifications constitutes acceptance of the updated terms. We recommend reviewing these terms periodically.
Service Description
Technology Solutions
ThincTech provides enterprise software development, AI/ML solutions, data analytics, mobile applications, CRM/ERP systems, e-commerce platforms, and IT consulting services.
Custom Development
We offer custom software development services tailored to client specifications, including web applications, mobile apps, and enterprise systems integration.
Consulting Services
Our consulting services include technology strategy, digital transformation guidance, system architecture design, and implementation support for enterprise clients.
Support and Maintenance
We provide ongoing support, maintenance, and enhancement services for applications and systems we develop, subject to separate service agreements.
Client Responsibilities
Accurate Information
Clients must provide accurate, complete, and current information necessary for service delivery. Any delays or issues resulting from inaccurate information may affect project timelines and costs.
Timely Feedback
Clients are responsible for providing timely feedback, approvals, and decisions required for project progression. Delays in client responses may impact delivery schedules.
Resource Access
Clients must provide necessary access to systems, data, personnel, and resources required for service delivery, while maintaining appropriate security protocols.
Compliance
Clients must ensure their use of our services complies with all applicable laws, regulations, and industry standards relevant to their business and jurisdiction.
Intellectual Property
Client Ownership
Upon full payment, clients own the custom software, applications, and solutions developed specifically for them, excluding any pre-existing ThincTech intellectual property.
ThincTech IP
ThincTech retains ownership of all pre-existing intellectual property, proprietary methodologies, frameworks, tools, and general knowledge used in service delivery.
License Grants
Clients receive appropriate licenses to use any ThincTech intellectual property incorporated into their solutions, as specified in individual project agreements.
Third-Party Components
Some solutions may include third-party components subject to their respective licenses. We ensure all licensing requirements are properly addressed and documented.
Payment Terms
Payment Schedule
Payment terms are specified in individual project agreements. Typically, projects require an initial deposit with remaining payments tied to specific milestones or deliverables.
Invoice Processing
Invoices are due within 30 days of receipt unless otherwise specified. Late payments may incur interest charges and may result in suspension of services until payment is received.
Expenses and Costs
Unless otherwise agreed, clients are responsible for pre-approved expenses including third-party licenses, hosting costs, and other project-specific expenditures.
Refund Policy
Refunds are considered on a case-by-case basis for services not yet delivered. Completed work, licenses purchased, and third-party costs are generally non-refundable.
Warranties and Disclaimers
Service Warranty
We warrant that our services will be performed in a professional manner consistent with industry standards. We will correct any defects in our work at no additional charge during the warranty period.
Technology Disclaimer
While we strive for perfection, technology solutions may contain bugs or issues. We provide reasonable efforts to identify and resolve issues but cannot guarantee error-free operation.
Third-Party Services
We are not responsible for the performance, availability, or functionality of third-party services, APIs, or components integrated into client solutions.
Limitation of Liability
Our liability is limited to the fees paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or punitive damages under any circumstances.
Confidentiality
Mutual Confidentiality
Both parties agree to maintain confidentiality of proprietary information shared during the course of our business relationship, including technical specifications, business plans, and client data.
Data Protection
We implement appropriate technical and organizational measures to protect client data and maintain confidentiality in accordance with applicable data protection regulations.
Employee Obligations
All ThincTech employees and contractors are bound by confidentiality agreements and are trained on data protection and privacy requirements.
Disclosure Exceptions
Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law or court order.
Termination
Termination Rights
Either party may terminate the agreement with written notice as specified in individual project agreements. Termination does not affect obligations that arose prior to termination.
Effect of Termination
Upon termination, each party will return or destroy confidential information belonging to the other party. Clients remain responsible for payment of all services rendered prior to termination.
Survival of Terms
Provisions relating to intellectual property, confidentiality, limitation of liability, and payment obligations survive termination of the agreement.
Data Return
Upon request and subject to technical feasibility, we will assist in the return or transfer of client data following termination, subject to additional fees if significant effort is required.
Questions About Our Terms?
Our legal team is available to clarify any questions about our terms of service or discuss custom agreement terms for enterprise clients.
Legal Team
legal@thinctech.com
Contract questions and custom terms
Business Development
+61 423 778 340 (Australia)
+84 964 595 374 (Vietnam)
Enterprise agreements and partnerships
Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction where ThincTech is incorporated, without regard to conflict of law principles.
Any disputes arising from these terms or our services will be resolved through binding arbitration or in the courts of competent jurisdiction as specified in individual service agreements.
For international clients, specific jurisdiction and governing law provisions may be addressed in separate service agreements to accommodate local legal requirements.
These Terms of Service are effective as of December 15, 2024. Individual project agreements may contain additional or modified terms specific to the services being provided. In case of conflict, project-specific terms take precedence.